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NEW: Continuous Improvement Award


One of the key benefits of working closely with contractors is the chance to drive continuous improvement through the contract.

This new Award is designed to recognise those public and third sector organisations that have used their commercial skills to build a close relationship with their contractors, in order to drive better outcomes during the life of the contract.

The Continuous Improvement Award is specifically designed to look at the longer-term benefits that have been achieved through adopting a collaborative approach in the delivery of public contracts. Whether works, services or supplies, this category recognises those organisations that have sought to work with their contractors to improve the deliverables during the life of the contract.


A GO Awards submission in this category must reflect activity by the team or organisation involved during the period April 2016 to March 2021. The contract or initiative related to the submission must have commenced during this period to be eligible.

**Open to**

All public and third sector organisations.

**Evidence Keywords**

Continuous improvement, long-term benefit, deliverables, works, supplies, services, supply chain, innovation, commercial acumen, lean procurement, partnership, collaboration, sustainability, social, ethical, environmental, stakeholders, end users.

1Please explain the scope of the procurement, the procurement route selected and the key drivers behind this procurement, as well as how they shaped the specification requirements.
2What were the expected outcomes of the procurement and what success has been achieved to date?
3How has the contractor demonstrated levels of performance, capability and commitment that go beyond that expected?
4What areas of the contract have been continuously improved during its term and what benefits has this delivered to the authority? Please provide evidence of specific targets set, feedback received and performance or other measurable benefits achieved.
5What additional benefits in respect of savings, added value, employment, social or economic benefit or other legacy have been realised as a result of this procurement?
6Has your organisation taken the lessons learned from this contract and shared them internally, with other organisations or with other stakeholders, and with what effect? What lessons have been learned as a result of this contract?
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