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Best Service – Micro and Small Businesses and Third Sector Organisations


The effective delivery of public services is dependent on a robust, vibrant and innovative supply chain. The GO Best Service Award for Micro and Small Businesses and Third Sector Organisations recognises the critical part that they play in ensuring end user expectations are met, or, even better, exceeded – while paying heed to issues such as efficiency and sustainability. The focus is on innovation in product and service delivery, engagement with end users and the positive impact of the service provided, rather than the size of the organisations delivering it.

Entries must have the support of the public or third sector body on whose behalf the organisation has delivered the service. Additional credit will be given to entries that provide evidence from end users of how the service has impacted upon them.


A GO Awards submission in this category must cover activity during the period April 2017 to April 2019.

The contract or initiative related to the submission must have commenced during this period to be eligible.

Open to

Micro and Small businesses (employing fewer than 50 employees or their full time equivalent and with an annual turnover or balance sheet no greater than £10 million) or third sector organisations endorsed by a public or third sector client, or by a private sector client acting as a prime contractor

Evidence Keywords

End user benefit, exceeding expectations, quality, compliance, best value, stakeholder involvement, end user engagement, procurement capability, innovation in product and service delivery, micro, third sector, voluntary, charitable, micro SME, small business.

1Please describe the service that your organisation has provided (including how long it has been provided for), to which public or third sector organisation(s) and whether this is your organisation’s first such service provision.
2What level of engagement has been elicited with the contracting organisation, third sector organisations, the voluntary sector, end-users and any other interested groups in the design and delivery of the service?
3What aspects of the service provided have been particularly innovative, unique, creative and groundbreaking?
4How has the entry exceeded the expectations of both the buyer and end-users – delivering value over and above the core requirement – and what evidence supports this? What additional benefits in respect of employment, social-economic benefit or other legacy have been realised as a result of your organisation’s involvement?
5What aspects of the service provided have been the most challenging to overcome, and how has this been achieved?
6What were the expected outcomes of the service provided, and what success has been achieved to date? Please provide evidence of specific targets set, feedback received and performance or other measurable benefits achieved.
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