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Multiplex Construction Europe Ltd & University of Glasgow

Multiplex Construction Europe Ltd & University of Glasgow

WINNER – Social Value Award, GO Awards Scotland 2019/20
WINNER – GO Excellence Award, GO Awards Scotland 2019/20

Category sponsors

A collaboration between Multiplex Construction Europe Ltd and the University of Glasgow, the Campus Development Project was awarded the Social Value Award at the GO Awards Scotland, as well as the GO Excellence Award, recognising the outstanding entry from among that year’s winners. Kieran Ronnie, Social Value and Community Manager at Multiplex, explains how social value was embedded throughout every aspect of the project.

The project

Multiplex and the University of Glasgow are creating social value and a positive legacy through the Campus Development Project to create four new academic buildings. The project drives socio-economic growth through employment and skills opportunities, supporting local business, and inspiring a future generation into the workforce. Through our project-specific Social Value & Community Strategy, we create a robust structure and framework that enables the project to maximise its social capital and deliver life-changing outcomes for the people of Glasgow and beyond. Our approach to delivering Social Value is built on four main pillars: Investing in People; Supporting Business; Inspiring Community; and Respecting Our Neighbours.

Ensuring supply chain value

We work with our supply chain to deliver social value outcomes, creating links between subcontractors and the local community to deliver real partnerships.

Social value is embedded throughout the supply chain so that all subcontractors are aligned with our social value aspirations and objectives. We engage with potential supply chain organisations at the tender stage of each work package to ensure social value is a key element of project delivery. All tendering supply chain organisations complete and submit a social value document as part of the procurement process. Our project contains social value targets on new entrants, apprentices, graduates and training outcomes, along with engaging local SMEs, social enterprises and supported businesses, school and university students and local community groups, and this document details the supply chain’s commitment to delivering on these outcomes. This commitment is reviewed as part of the procurement process so that realistic but ambitious targets are set for each subcontractor to achieve as part of their contract.

Early engagement with the supply chain as part of the procurement process ensures that all parties are fully aligned ahead of the works commencing and there is a plan and framework in place to support the delivery of social value.

Effective partnerships

Social value must be approached in partnership with a range of stakeholders including employment and skills organisations, our supply chain, local community groups and charities. Developing our supply chain and SMEs local to the project is a key objective for the project. We have delivered 14 capacity-building workshops on Procurement, Quality, Sustainability, Modern Slavery and more, inviting supply chain and local SMEs.

Multiplex has also established a Community Partnership with local employment and skills groups, led by the Department for Work & Pensions and JobCentre Plus, to support our and our supply chain’s social value ambitions. It is important that all supply chain organisations are engaged with the Community Partnership at contract award, and this relationship is maintained through monthly meetings, employability events and the Partnership’s on-site presence. By establishing this structure and implementing continuous tracking and reporting of progress towards social value targets, we have far exceeded our expected social value outcomes to date.

An important but challenging component of our Social Value strategy is to engage, support and do business with social enterprises and supported businesses. By working together, our Procurement, Social Value & Community and Operations departments were able to identify contracts we could target for social enterprises, so they had the opportunity to tender and win work on the project. We promoted these opportunities through Meet the Buyer events, supply chain workshops and through social business networks to make contracts available to social enterprises. As a result, we currently have over £1.1m worth of contracts signed with social enterprises against a target of £561,000, with an actual spend to date of over £500,000.

Developing skills, sharing knowledge

By linking our subcontractor, CSM Facilities, with the Community Partnership and supporting unemployed candidates into work at the Campus Development, they now deliver all their Glasgow recruitment through the Community Partnership, delivering eight new entrants at the project and another eight across their business. Learning from this success, we now support our supply chain recruitment outside of the Campus Development project through the Partnership to widen the opportunities for unemployed people to access jobs and work placements.

Multiplex has provided caterer Street & Arrow, which hires people with convictions for twelve-month blocks, with free utilities and exclusive access to the workforce within the site compound. Those coming to the end of their time on the programme and ready to make the next step into full time employment are offered work placement and employment opportunities within the Campus Development project. The first candidate to complete the programme on site is now in full-time employment with another subcontractor, breaking the cycle of re-offending and providing sustainable employment.

Additionally, the Campus Development project has become a ‘living lab’ for university student and academic research projects, dissertations and PhDs. Projects include researching the impact of green hoarding on air and water quality, designing innovative smart campus solutions to use technology to enhance the student campus experience, and creating a construction mobile app for updating stakeholders on construction progress, traffic updates and road closures. The University’s College of Medical, Veterinary & Life Sciences is currently researching the health (diet, exercise and mental wellbeing) of the workforce across the whole Campus Development. This data will be used to build an accurate picture of our construction workforce so that bespoke interventions can be designed to target non-communicable diseases.

Over 90 local pupils have participated to date in our secondary schools Independent Learning Programme, a 10-week initiative where pupils work in teams to create a fictional company and bid for the Campus Development project, developing research, teamwork and communication skills.

The GO Awards Experience

The GO Awards Scotland celebrate the best in public procurement and highlight the great work across the country. Multiplex and the University of Glasgow entered the GO Awards as we are striving to attain excellence in our procurement and our work with clients, supply chain and partner organisations. It is fantastic to be recognised by our industry peers and we would strongly encourage other organisations and projects to enter too.

By embedding social value and working with local SMEs and social enterprises within our projects, public procurement has the ability to deliver real social and economic benefits through employment and skills in the communities we live and work in, and it is fantastic to be recognised for our work in this field. We were delighted to win the Social Value Award and then to be recognised as the outstanding entry amongst a strong field of worthy winners. The GO Awards Scotland evening [on 29 October] demonstrated the breadth of talent in Scottish procurement, and to be recognised for our efforts to deliver social value through construction is a phenomenal achievement for the Campus Development Project.

GO Awards Scotland 2019/20: Celebrating Procurement Success in Style

GO Awards Scotland 2019/20: Celebrating Procurement Success in Style

This year’s GO Awards Scotland presentation took place on 29 October at the Marriott Hotel, Glasgow, celebrating the best in all aspects of public procurement in Scotland.

Celebrating Scottish Innovation

Malcolm Harrison and Nikki Archer interviewed by Rona Dougall at the GO Awards Procurement Excellence Live Stage

The Awards ceremony itself, as part of the Scottish Festival of Procurement, was preceded by the 15th Annual Scottish Government National Procurement Conference and Procurex Scotland, taking place at the SEC Glasgow on the same day. A major focus of the day was the unique innovations that set Scottish procurement apart – exactly what the GO Awards celebrate.

Procurex Scotland included the GO Awards Procurement Excellence Live Stage, hosted by Scotland Tonight host Rona Dougall. After a joint interview with Malcolm Harrison, Chief Executive of the Chartered Institute of Procurement and Supply, and Nikki Archer, Head of Procurement and Commercial Policy & Strategy and Head of Procurement Profession at the Scottish Government, several of this year’s GO Awards Scotland finalists were interviewed onstage to describe the innovations that had led our judges to name them as finalists. Finalists interviewed included APS Group, Police Scotland, and Scotland Excel and Scotland’s Bravest Manufacturing Company. There was also a ‘one year on’ interview with Lawrence Shackman from Transport Scotland, winners of last year’s GO Awards Scotland GO Excellence Award. Mr Shackman described the GO Awards as “a really fun Awards ceremony. I’ve been to other awards and nothing really compares!”

The GO Awards Scotland Presentation Ceremony

The evening presentation ceremony kicked off in style, with a black-tie champagne reception before guests were welcomed by a traditional piper. Presenter Rona Dougall welcomed guests before the official opening address from Ainslie McLaughlin, Director of Scottish Procurement and Commercial at the Scottish Government. Guests were then introduced to the work of the GO Awards official charity partner, the Realising Dreams Foundation.

Over the course of the evening, across 11 categories, awards were presented to 11 winners and seven Highly Commended entrants. The full list of Winners and Highly Commended entrants is available here.

The Awards presentation culminated with the GO Excellence Award. Unlike other awards, organisations cannot enter this category; instead, nominees are chosen directly by the GO Awards judging panel from among the rest of the evening’s winners. With an especially strong crop of entries this year, finalists for the GO Excellence Award were Multiplex Construction Europe Ltd and the University of Glasgow; Child Bereavement UK; and APS Group (Scotland) Ltd. While all these entries were outstanding, the overall winner was the team from Multiplex Construction Europe Ltd and the University of Glasgow, for their campus development work and its focus on integrating social value and community benefit into the project.

Multiplex Construction Europe Ltd and University of Glasgow – celebrating in style!

After the Awards, the festivities continued with entertainment from two-time Scottish Comedian of the Year finalist Ray Bradshaw, performing simultaneously in English and British Sign Language, and the results of the Realising Dreams Foundation charity raffle, which saw the top prizes of a signed Scotland football shirt and an overnight stay at the Marriott Hotel raise hundreds of pounds for the charity, helping to support the dreams of many talented young people.

Comedian Ray Bradshaw had the audience laughing

What’s Next?

Congratulations once again to all finalists, and especially to all Award winners. Many of the fascinating stories behind some of the evening’s winning entries will be available on our Winners’ Journeys page soon – be sure to visit the page to learn more about their innovations, achievements and best practice examples.

All GO Awards Scotland Winners qualify for automatic finalist status at the GO Awards National, to be held on 22 April at the Hilton Metropole Hotel, Birmingham. The GO Awards National bring together winners from Scotland, Wales and Northern Ireland with new entries from across the UK. Entries will open soon – why not share your procurement success story?

Congratulations to all this year’s Award winners!


Photographs 1, 2, 3, 5:

This Year’s Finalists: University of Strathclyde

This Year’s Finalists: University of Strathclyde

In the run-up to the GO Awards Scotland, taking place on 29th October at the Marriott Hotel, Glasgow, we’ll be profiling some of our finalists to celebrate the diversity and strength of the entries to this year’s Awards.

Here, we hear from Fiona Hughes, Head of Procurement at the University of Strathclyde, about their entry for the Best Environmental Impact category, detailing the Combined Heating & Power (CHP) project and its socio-economic impact.

  • Can you summarise the aims and scope of the project and how it took shape?

The project was developed to enable the University to reduce its carbon emissions and to enable greater control of energy costs by self generating electricity. The project was also designed to act as a catalyst for a city-wide district heating network that responds to the need for climate action and to tackle fuel poverty.

  • What were some of the major challenges involved in the project, and how were these overcome?

There were many challenges with this project. However, the major procurement challenges were:

> The risk within the contract of embedding the infrastructure of the CHP system in and around our university campus. We ensured the terms and conditions were robust to manage this risk.
> The supply and management of the CHP was a very niche market and responses to our tender were limited. Thankfully the result has been successful, and we have a good contractor on site who has installed the CHP and will continue to provide support and maintenance.
> Not everyone believes that socio-economic impact and community benefits are a truly measurable and additional benefit to a procured contract and some will argue that there is additional cost to the organisation. By delivering and demonstrating this proof of concept in the success of the CHP, we have been able to gain stakeholder involvement to continue to include and request benefits as standard practice in our contracts (where appropriate).

  • What motivated you to enter this project for a GO Award – and why this category?

The university is an ambitious and innovative organisation. Investment in the CHP shows our determination to respond to climate change and manage the best use of our funds. Embedding our Socio-Economic and Community Benefits Strategy in this contract and all future appropriate contracts shows our commitment to deliver more for our students, the University and ultimately Scotland through this and future contracts.

It is anticipated that the ability to generate the Fraser of Allander Institute information highlighting the Gross Value Added for the city will allow the University to focus our procurement efforts not only on delivering value for money and compliant contracts, but also on improving our impact on the wider Scottish economy.

  • What would winning a GO Award mean to you?

Being awarded a GO Award is recognition that taking an ambitious and innovative approach is recognised and encouraged, thus rewarding the commitment of the team in delivering the best for our students and the University.

This Year’s Finalists: City of Edinburgh Council

This Year’s Finalists: City of Edinburgh Council

Edinburgh council logo

In the run-up to the GO Awards Scotland, taking place on 29th October at the Marriott Hotel, Glasgow, we’ll be profiling some of our finalists to celebrate the diversity and strength of the entries to this year’s Awards.

Here, we hear from Neil Fraser, Senior Category Manager at the City of Edinburgh Council, about their entry for the Market Development Award, detailing the work of the Council’s Shared Housing Services.

  • Can you summarise the aims and scope of the project and how it took shape?

The subject of homelessness in Edinburgh is a key priority for the Council and this project is part of a suite of initiatives to help tackle the problem. The use of Bed and Breakfast accommodation for temporary accommodation is being replaced by more suitable forms of accommodation that provide more facilities and promote independence. It was important that in order to improve outcomes there was a thorough understanding of what service users would find useful in any new service.

  • What were some of the major challenges involved in the project, and how were these overcome?

Many of the service users are vulnerable and may have complex needs or be reluctant to engage. To get meaningful co-production a strategy was developed to gather the information in multiple formats and channels. To implement this strategy, the project team, made up from officers from Commercial and Procurement Services (CPS) and the service area:

> engaged with all existing providers via workshops;
> developed questionnaires for both providers and service users;
> visited service users and took them through the proposed new service in a way that they would understand and not find intimidating;
>found out what problems existed with the current service;
> and engaged with other agencies in the service users support network.

This strategy was very resource intensive. However, given the strategic importance of the service to the Council the work was prioritised.

  • What motivated you to enter this project for a GO Award – and why this category?

Although CPS has been involved in co-production and service re-design on a significant number of projects, this was the first time CPS was involved in face-to-face service user engagement. We used the information that engagement revealed to actively work with other agencies, such as the NHS Harm Reduction Team. This collaboration brought significant improvement to the service that would not have been realised otherwise.

  • What would winning a GO Award mean to you?

An endorsement that procurement professionals can bring not only commercial benefits, but also that they can improve services that deliver better outcomes for people and their communities.

This year’s finalists: Cenefits

This year’s finalists: Cenefits

In the run-up to the GO Awards Scotland, taking place on 29th October at the Marriott Hotel, Glasgow, we’ll be profiling some of our finalists to celebrate the diversity and strength of the entries to this year’s Awards.

Here, we hear from Tom Inglis, the founder of Cenefits, a web and mobile application which aims to makes it easy for organisations to manage and assess the community benefits and social value that they’ve added to their contracts. Cenefits and City of Edinburgh Council are listed as finalists in the Best Service (Micro and Small Businesses and Third Sector Organisations) Award.

  • Can you summarise the aims and scope of the project and how it took shape?

With Cenefits, we hope to provide the leading platform to manage and assess social value in Scotland and the wider UK. We are doing this by combining an elegant and easy to use interface for capturing evidence with a network of public organisations, suppliers and delivery partners.

The opportunity to develop Cenefits came about through The City of Edinburgh Council and Glasgow City Council’s Open Innovation Challenge in 2016/17. We entered our design, Cenefits, which was ultimately selected as the winner in November 2017.

  • What were some of the major challenges involved in the project, and how were these overcome?

The biggest challenges have been both understanding what community benefits are and how they fit into the wider ecosystem of social value and sustainable procurement, and how different organisations have started to systematise their approach to capturing evidence and reporting on community benefits. We’ve overcome this by continuously meeting and engaging with customers to iterate our product and optimise our process.

  • What motivated you to enter this project for a GO Award – and why this category?

As a startup company, it is important for us to take every opportunity to get exposure for what we’re doing amongst our potential customers. The GO Awards seemed like a great opportunity for us to get Cenefits in front of decision makers from local authorities, health boards, universities and non-governmental organisations in Scotland. We’ve entered the category for Micro and Small Businesses because that’s what we are. We’ve also been listed as finalists with City of Edinburgh Council in the Social Value Award category, which is the sector we operate in.

  • What would winning a GO Award mean to you?

Winning a GO Award would be truly awesome – it would add tremendous legitimacy to what we’ve been working on for two years, and be a great celebration of all of our hard work to date as well as that of our customers.

Transport Scotland

Transport Scotland

WINNER – GO Infrastructure Project of the Year and GO Excellence Scotland Award, GO Awards Scotland 2018/19
WINNER – GO Infrastructure Project of the Year, National GO Awards 2019/20

Category sponsor

Transport Scotland have tasted success at the GO Awards before, but most recently won for the huge Queensferry Crossing project. Ten years in the making, the project was a massive undertaking from the point of view of both construction and procurement. Lawrence Shackman, Head of Rail Projects and Technical Services at Transport Scotland, explains how the project took shape, some of the challenges it faced, and the benefits the project delivered to the local communities.




The project: innovations and challenges


Community benefits


The GO Awards experience


Video images courtesy of Transport Scotland. Music by

Warmworks Scotland

Warmworks Scotland

WINNER – GO Best Service Award: Medium & Large Organisations, GO Awards Scotland 2018/19
GO Best Service Award: Medium & Large Organisations, National GO Awards 2019/120

Category sponsors

Herman Miller logo


Warmworks Scotland was set up to reduce fuel poverty in Scotland and drive energy efficiency and sustainability. A winner at the GO Awards Scotland, the Warmworks team were Logo for iCom Reward Worksautomatically entered for the UK National GO Awards and achieved further success there. Bronagh Finnegan, Public Affairs and Communications Manager at Warmworks, explains what has allowed the project to be delivered great service so consistently.

Warmworks Scotland team at GO Awards

The project

Warmworks Scotland was set up to deliver the Scottish Government’s ‘Warmer Homes Scotland’ scheme. The scheme, launched in September 2015, provides insulation, efficient heating and renewable technologies in the homes of people across Scotland who are struggling with the cost of high energy bills. The scheme receives up to £32 million a year of Scottish Government funding and is a key part of the Scottish Government’s aim to tackle fuel poverty across Scotland and make energy more affordable for all.


Warmworks captures more information, and is therefore able to provide more tailored solutions for individual households, than any other energy efficiency scheme of this type.

One example of this is our bespoke IT platform. In-home surveys are carried out using our tailor-made app on tablet devices, capturing and producing a full Energy Performance Certificate before information about the property is wirelessly synced back to the FileMaker database in the office. The information then syncs with our finance system to ensure any billing or payments to the sub-contracted supply chain of installers is done efficiently and accurately. More than 20,000 in-home surveys have already been completed and synced without duplication or confusion for the householder. Similarly, the property information can then be synced back to our inspection team to ensure that they have all the information required.

Delivering consistently

Fuel poverty is a complex issue and there is no one solution that fits all. Warmworks is tasked with delivering a first-class service to all our customers, irrespective of location.

Delivering the scheme to island communities generates unique challenges, some of which are beyond our control, for example bad weather or cancelled travel to some of the outer islands. To overcome this problem, we have committed to establishing a network of local contractors, with nine island sub-contractors now working on the scheme. We have put in place secure local storage facilities where we hold materials necessary to complete an installation. This ensures that people living in island communities receive the same service as customers on the mainland. Our efforts in this area are reflected in [the fact that] just under 20% of all of our installations take place in Highlands and Island communities – higher than the targets set by the Scottish Government. Our KPI performance and level of service delivered has been, for the last six months, as high in remote, rural areas as it has been in the more densely populated urban areas of the central belt of Scotland.

Some of our customers face challenges that can be a barrier to receiving help from the scheme, even though they qualify. For example, if a customer is receiving loft insulation and has a lot of possessions stored in the loft space, the installation may not be able to go ahead until the items have been cleared. The cost of this is not covered under the scheme, meaning that those customers would be at risk of having their application cancelled.

Warmworks Scotland acceptance speech at GO Awards

In looking for a solution, Warmworks engaged with both Scottish and Southern Electricity Networks and SGN, who agreed to provide an ‘enabling fund’ for customers, which can be used to remove any barriers that prevent the customer getting help under Warmer Homes Scotland. This proactive, innovative engagement with stakeholders has resulted in over 75 customers receiving help from enabling funds who otherwise would have had to cancel their applications.

We have set extremely high standards for ourselves in the way that we put the customer at the heart of what we do – and 100% of our customers reported themselves as satisfied or very satisfied with the work carried out.

Supply chain management

We manage a Scotland-wide supply chain of 22 locally based sub-contractors. This is a fundamental part of our success and is achieved by effective management and regular engagement. For example, monthly meetings are held to hear how the process is working, and we offer support as necessary to ensure high levels of service delivery are maintained. In addition, we hold two sub-contractor forums per year where we reflect on the delivery of the scheme to date. We also reward contractors who have upheld our standards and values throughout the year in an awards ceremony.

Transparency, openness and respect are at the heart of Warmworks’ relationships with our SME sub-contractors. More than 96% of our sub-contractors are paid within 30 days and all receive a fair rate for the work they do. In turn, we ask that they pay their people the Scottish Living Wage to ensure that the benefits of the scheme’s investment in local communities are properly and reasonably shared. All of this helps to ensure that best practice is reflected throughout the supply chain as a whole.

The GO Awards Experience

We decided to enter the GO Awards because we feel our approach to transparent procurement and collaborative contract management is one that works. We are proud of the success we have achieved so far and felt it was important that the wider team and supply chain were recognised for all the hard work they have put in over the years in delivering the scheme.

The fact that we won in our category in both the Scottish and UK-wide GO Awards has not only enhanced the morale within our team and our supply chain, but it has also demonstrated to our wider stakeholders and our customers that we are committed to delivering a first-class service and will continue to do so over the months and years to come. We were pleased with our experience of entering the Awards and found the ceremonies to be enjoyable and well organised.