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Best Service – Medium and Large Organisations

The effective delivery of public services is dependent on robust, vibrant and innovative supply chains. The GO Best Service Award for Medium and Large Organisations recognises the role that some of the UK’s best-known and most successful businesses play in delivering high quality public services, often running such services fully on behalf of the public sector.

Irrespective of size, the focus here is on innovation in product and service delivery, engagement with end users, partnering or joint bidding with small businesses or third sector organisations and the positive impact of the service provided.

Entries must have the support of the public or third sector body on whose behalf the organisation has delivered the service. Additional credit will be given to entries that provide evidence from end-users of how the service has impacted upon them.

A GO Awards submission in this category must cover activity during the period April 2017 to April 2019. The contract or initiative related to the submission must have commenced during this period to be eligible.

This award is open to Medium and Large businesses (employing 50 or more employees or their full time equivalent and with an annual turnover or balance sheet greater than £10 million) endorsed by a public or third sector client or by a private sector client acting as a prime contractor.

1Please describe the service that your organisation has provided (including how long it has been provided for), to which public or third sector organisation(s) and whether this is your organisation’s first such service provision.
2What level of engagement has been elicited with the contracting organisation, small business, partner organisations, the third sector, voluntary sector, end users and any other interested groups in the design and delivery of the service?
3What aspects of the service provided have been particularly innovative, unique, creative and groundbreaking?
4How has the entry exceeded the expectations of both the buyer and end-users – delivering value over and above the core requirement – and what evidence supports this? What additional benefits in respect of SME engagement, employment, social-economic benefit or other legacy have been realised as a result of your organisation’s involvement?
5What aspects of the service provided have been the most challenging to overcome, and how has this been achieved?
6What were the expected outcomes of the service provided, and what success has been achieved to date? Please provide evidence of specific targets set, feedback received and performance or other measurable benefits achieved.
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